Install guide

Install your eSIM before you travel, while connected to Wi-Fi. A QR code can usually be installed only once, so do not delete the eSIM from your phone until your trip is over.

Before you start

A stable Wi-Fi connection.
An eSIM-capable, carrier-unlocked phone (see Compatible devices).
The QR code from your email or order page shown on another screen or printed — or the SM-DP+ address and activation code for manual installation.

iPhone

Open Settings → Mobile/Cellular → Add eSIM.
Choose "Use QR Code" and scan the code. For manual setup choose "Enter Details Manually" and enter the SM-DP+ address and activation code.
Label the eSIM (e.g. "Travel") and keep your primary line for calls and SMS.
On arrival: Settings → Mobile/Cellular → set the travel eSIM for "Mobile Data", then turn on "Data Roaming" for that eSIM.

Screenshot: iPhone — Add eSIM

Screenshot: iPhone — Scan QR code

Screenshot: iPhone — Data Roaming on

Android — Samsung

Settings → Connections → SIM manager → Add eSIM.
Choose "Scan QR code from service provider" and scan, or enter the activation code manually.
On arrival: in SIM manager select the eSIM for mobile data, then Settings → Connections → Mobile networks → turn on "Data roaming".

Screenshot: Samsung — SIM manager

Screenshot: Samsung — Scan QR code

Android — Google Pixel and others

Settings → Network & internet → SIMs → "Download a SIM" or "Add eSIM".
Scan the QR code, or tap "Need help? → Enter it manually".
On arrival: select the eSIM for mobile data and turn on "Roaming" for it.

Screenshot: Pixel — Download a SIM

Screenshot: Pixel — Roaming on

If the eSIM does not connect

Make sure "Data Roaming" is on for the travel eSIM.
Toggle Airplane mode on and off after 10 seconds, or restart the phone.
Select a network manually in carrier settings if it does not connect automatically.
If you are asked for an APN, use the value shown on your order page, if any.
Still stuck? Email us with your order number via the Contact page.