Frequently asked questions
What exactly am I buying?
A prepaid data plan on an eSIM for a specific country or region, with a fixed amount of data and a fixed validity period. Data only — no calls, SMS or phone number. No physical product is shipped.
How do I receive my eSIM?
Once payment is confirmed you receive an email with a QR code and a manual activation code, and the same details appear on your order page. You can request links to your orders at any time on the "My eSIMs" page.
When should I install it?
We recommend installing before you travel while on Wi-Fi, then turning on data roaming for the eSIM when you arrive.
When does the validity period start?
Usually when the eSIM first connects to a supported network in a covered country. Any exceptions are stated in the plan details.
Will my phone work?
Dial *#06# — if an EID is shown, your phone supports eSIM. It also needs to be carrier-unlocked. See Compatible devices.
Can I keep my regular SIM?
Yes. Your primary SIM stays active for calls and SMS while the travel eSIM is used for data.
Can I share my connection (hotspot)?
It depends on the plan; every plan card shows whether hotspot is allowed.
What happens when my data runs out?
Data stops working. You can buy a new plan at any time.
Who processes my payment?
Our order process is conducted by our online reseller Paddle.com, which is the Merchant of Record for all our orders. The charge appears on your statement under Paddle.
Can I get a refund?
Yes — a full refund within 14 days if the eSIM has not been installed or activated, and also if the eSIM does not work due to our or the network's fault. See the Refund Policy.
How do I contact support?
Email [Support email — set BUSINESS_SUPPORT_EMAIL] with your order number. Support hours: [Support hours — set BUSINESS_SUPPORT_HOURS].